Director of Shared Services, Cyber Security & Innovation - Tulsa, OK

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Director of Shared Services, Cyber Security & Innovation Job Description




General-purpose for this job (what is done and why)

The Director is responsible for managing business attraction and business retention and expansion (BRE) projects in the shared services and cybersecurity industries as well as serving as the primary liaison to the region’s innovation partners, including 36 Degrees North, the Tulsa Innovation Labs, i2E among others. This includes activities such as coordinating business retention visits; responding to Requests for Information/Proposals (RFIs/RFPs); coordinating prospect visits; analyzing consultant survey responses, and out-of-state marketing and consultant visit activities. Additionally, the Director will coordinate activities with other Economic Development Division employees involved in marketing and business intelligence as well as the activities of the Executive Office, Community Development, Resource Development, Communication, and Government Affairs.  

This is a full-time exempt position that will require the need to work beyond what is considered a normal workday/week.  This position sometimes requires extensive weekend and “after hours” work to successfully implement the Strategic Plan and other programs.  This position sometimes requires extensive travel, in Oklahoma, the United States and International Travel for varying periods of time.


Majority of duties performed, but not meant to be all-inclusive nor prevent other duties from being assigned as necessary.


  • Business retention visits to companies in targeted industries, including coordination of resources for expansion opportunities.
  • New business development and marketing through participation in trade shows focused on targeted industries and real estate consultant call trips.
  • Prospect Handling – Manage relocation and existing business projects from start to finish; ensure prospect questionnaires are professionally completed; facilitate all required meetings and events during prospect visit, as well as follow up
    • Ensure prospect questionnaires are answered in a complete and timely fashion;
    • Conduct interim communication between proposal submissions and/or site visits;
    • Coordinate all aspects of the company site visit with various government agencies, areas businesses, educational institutions, and utilities;
    • Stay up to date on industry trends and news as it pertains to your assigned target industries.
  • Travel – Attend out-of-state and international marketing activities such as trade shows, prospect trips, call trips, Governors Economic Development Team marketing events as well as local travel to existing companies.
  • Travel Authority: Has authority to schedule and make trips essential to conduct the position responsibilities within the limits of the travel budget, subject to the approval of the Division Senior Vice President
  • Database Management –
    • Maintain up to date information on existing businesses in Executive Pulse or other CRM software;
    • Manage database for inquiries and national site selection firms for project tracking and marketing efforts;
    • Support the Chamber’s efforts and programs to recruit new industry by maintaining an appropriate database on transportation, utilities, and other infrastructure;
    • Assist in the development of recruitment proposals and responses to questionnaires from the prospective industries.
  • General Functions - Work with other staff members on marketing projects or any other duties that may arise.
  • Tulsa’s Future Investor/Community Relations-Work to ensure positive relationships with investors and investor communities. This will include regularly traveling to communities for project meetings, site visits, and other meetings.  


Minimum education, experience, technical, and communication skill levels, and licenses/certificates normally required to perform the duties of this position.

  • Bachelor’s degree in related field or 3-5 years’ experience in related activities
  • Excellent written and verbal skills
  • Must be able to regularly make presentations using PowerPoint to prospects and investors
  • Excellent knowledge of PC and industry software, including MS Word, MS Excel, MS Access, MS PowerPoint, Adobe Acrobat Standard, and other CRM software (Executive Pulse).




Minimum physical requirements to perform the position.

  • Work environment: Normally a typical office environment with people, with minimal exposure to excessive noise or adverse environmental issues, with occasional outdoor exposure to heat, cold, and environmental elements.
  • Physical demands: Manipulate, handle, feel, and control items or equipment. Able to read, write, and interpret written documents. Occasionally lift and move objects weighing up to 25 pounds.